A while back, can’t really remember what day it was. All I know is that it was pretty busy; a man calls to inquire if it is ok for him to drink bleach to pass a urine test. The first general reaction was: “Is this man crazy?? Who in their right mind would drink bleach?” Told him not to drink the bleach because he will end up getting sick from it or even possibly may die!! He did not believe me, or he just did not want to listen to me. He tired to call our company over and over. OMG, he called so many times that he had spoken to ALL of our representatives and gave them a hard time. We all told him the same thing. “Sir, it is not safe to drink bleach, the consequences can not be good.” He just could not believe us. He needed to pass his test and he thought this was the only way he can pass. Next 20 min were very busy; when he called back all of our phone lines were busy, so that call was automatically transferred to the shipping department. The shipper picked up the phone. He asked her the same question, she spoke to him for 10 minutes trying to explain the same thing we all did and then she bluntly said, “Sir do you really want to drink something that you clean your toilet with?” We all started cracking up. “Think about how the bleach destroys the germs, that’s exactly how it will destroy your stomach. You can die!!”
Maybe this example actually processed through his head.
Now with this experience we have a great comparison to tell our customers.