I was working one Saturday morning and a woman called inquiring about our detox shampoo and which one works the best. I got more information about her particular situation and recommended that she use our Zydot Ultra Clean Shampoo, since it was THC she needed to get out of her hair. The woman then asked if I knew of any store locations where she could purchase this detox product; I explained to her that we are an on-line store only and I was not aware of any store locations that carry this product. She told me she was going to check and see if she could find the product in a store somewhere because she didn’t have time to get it shipped.
A few hours later I was packing up and getting ready to leave for the day and the phone rings…it was the same woman I had spoken to earlier that morning. She was screaming, crying and in a total state of panic. I was able to get her to calm down and explain her predicament. She told me that she had to take a hair test in 1 hour. She found a local store in her area and had purchased a Shampoo/Toxin remover. When she was in the store purchasing it, they were unable to advise her how to use this product. On the bottle it said use one hour before test, so she did. As she was washing it out, she noticed her hair looked lighter so she went to the mirror for further inspection. To her horror and surprise her hair was bleached and looked orange! She asked me if there was anything she could do and why this happened. I explained to her that our company does not carry the product that she used and therefore we have no information about it. She would need to call the manufacturer of who ever made this product and talk to them. I advised her to reschedule her test and purchase our Zydot Ultra Clean Shampoo for the next time she has to take her test.