In rare cases instructions for a product can be unclear. It may seem that you got it all, but if you miss one sentence out of twenty it will all go to waste. Almost like reading the manual how to assemble a computer starting from page 5.

-         Hello, I need to speak with an expert on how well the product work.

-         Would be glad to help you, sir. Which product are you interested in?

-         I used this product that I got, it is a shampoo. It came in a little bottle and I used it all. I rubbed it in really-really good, I did not rinse it for five days, and when I finally had my hair drug test I was itching like crazy. They cut off my hair, but they were kind of suspicious. So I got my test results today… Needless to say, I failed my test. So not only I need my refund, but I also would like to know why your product did not work, because I have done everything it said to do, so I am not sure what I have done wrong.

-         Sir, I am sorry to hear that, but normally the instructions on the product that we carry it clearly states that you need to apply the shampoo on the same day as the test.

-         I read it all, I do not remember reading that part.

-         Hair is a dead element, there is no blood flow in it, so it cannot be cleaned out permanently. And all the shampoos that we carry would not require that you do not rinse it. You always need to rinse it out.

-         I see, looks like I got it all wrong. Well, let me try again – can I order one now?