-
December 7th, 2009
Who to Blame
If a customer is sure that their urine test and it is being sent out to a lab, then what better product to use then Urine Luck. It consists of 2 little vials that get poured into the urine and provide the customer with a clean urine sample.
Not too long ago a customer called and was very angry.
“Hello, How can I help you?”
“What did you sell me? This sh*t does not work. I failed my test because you told me this product will work.”
“What is your last name?”
“*******…But that will not help. I failed my test because of you!!!”
He kept rudely screaming at me and telling me it is my entire fault he failed his test. I just could not understand how he could fail his test with Urine Luck.
“Sir, did you follow the directions?”
“Yes”
“Did you pour both of the vials in?”
“What do you think I’m stupid?? I’m not an idiot I know how to read!!!!”
“Ok, was the sample sent out to a lab? It is not recommended for instant screens.”
“Uh”
“Because you know it takes 90 minutes for the product to start working.”
He got really quiet.
“Ok, Thanks, Bye”
Wow, I thought to myself. I cannot believe he just yelled at me so much for nothing. He must have felt horrible and I felt pretty bad for him as well.