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  • December 9th, 2009

    2 lines means?

    Some customers are so worried about passing their test that they can literally call 10 times a day to make sure they will pass. Not to long ago I had a customer call.

    MB Detox, how can I help you?”

    “Hi, my name is *** and I placed an order with you about a month ago. I ordered 2 7-day premium detox kits. I completed the first kit and am half way through the second one.”

    “Ok, good. So what can I help you with?”

    “I also got 2 dipsticks and tested myself. One of the lines is bright and the other one is a little lighter. Am I passing?”

    “Yes, you are passing. If you have 2 lines that means you are passing.”

    “Ok, Thank you!”

    Ten minutes later we get another call

    MB Detox, how can I help you?”

    “Are you sure I am passing? Even if the other line is a little lighter, just a little lighter.”

    “Yes mam, you are passing. Even if the line was very faint you are still passing. As long as there are 2 visible lines, you are fine.”

    “Well… the line is not faint its almost the same color as the other one, so I’m fine right? How sure are you that I will pass? Are you really sure I will pass? Can there be something wrong with the test? Did I dip the stick in the right way? Maybe I dipped it in too much? Is that possible?”

    She kept repeating herself over and over. I was getting annoyed. I told her 10 times that she will pass, has nothing to worry about and if the tester is showing 2 lines she will be fine. I explained that dipstick has the same cut off level as most labs, and if she passing with it, then she will pass.

    “If you were to take a test in an hour, 5 hours or tomorrow, you would pass it!”

    “Tomorrow?! No… my test is not for another 2 weeks. And I still have half of the 7 day kit left.”

    I calmly said: “Mam, if you are passing now and still have 2 weeks left, then why are you so worried? The toxins cannot reenter your body themselves so you will be fine. Don’t worry!”

    “I just wanted to make sure, Thanks, Bye.”

    How to pass
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