All of the products we carry are manufacturers money back guaranteed. Sometimes customers think we are the manufacturer. We are not. We are just an online store. We get phone calls from customers asking where their money is because they failed a test.

“Hey, I bought a product, I used it and I failed my test. I sent the information to this address and I still haven’t gotten my money.”

“Ok sir, which address did you send it too?”

“The one on the back of the box.”

“The address on the back of the box is the one to the manufacturer. Not the one for our company.”

“Well, I shipped this to you! And I want my money!”

“Sir, did you send them proof of purchase and the UPC code from the box? And where did you get this product?”

“Yes, I sent them everything and I bought this at store.”

“We are an online store. We are NOT the manufacturer of any product. You would need to contact them for this information. If you sent them everything correctly most manufacturers take 6-8 weeks to refund you for your money.”

“Ok, thank you.”

For money back guarantee the manufacturer requires proof of purchase and the UPC code from the box or bottle. This information needs to be sent directly to the manufacturer. Some people even find out our address and send us this information. We are just an online store and we will provide whatever information is necessary for to our customers.