Since it’s getting colder out and winter is almost here, I remembered a story. Last winter, a customer called and placed an order with me over the phone. She said that she really needed her package to arrive tomorrow, so she picked overnight shipping. The package was delivered on time.

About a week after the order was placed I received a phone call:

“MB Detox, How can I help you?”

“I ordered from you last week, I got the package, the bottle exploded and everything inside the package is wet!”

“I am really sorry Mam, I remember you ordered with me and got overnight shipping. You received your package on time. So why are you calling us 4 days later with this complaint?”

“Well because I received the package the next day and saw it laying on my porch. I just left it there for a couple days.”

“Mam, how cold is it where you live?”

“Um, about 34 degrees, during the day and 20 degrees at night.”

“And the product you ordered was liquid?”

“Yes. Oh and I forgot to tell you, when I opened it, it was kind of slushy like it may have frozen or something.”

OK, now people normally know that when something freezes it can expand. In this case the liquid froze, the bottle expanded, the seal broke, the liquid some what unfroze and leaked all over the inside if the package.

I explained this to the customer.

“Unfortunately there is nothing we can do about this package. It was delivered on time and in perfect condition. Next time you will know not to leave liquid out in such cold weather.”

After all this information, the customer told me that her refrigerator was not working. She left the product outside in the cold because she thought it was supposed to be refrigerated!!