What’s the point of ordering a product if you cannot sign for it?
One story I remember was a customer calling. He was really worried and freaked out that he had a drug test in 2 days. He didn’t want to take any advice from me and just ordered what he thought he needed. He was panicking and speaking incredibly fast. The customer ordered at least 5 different items and kept telling me how badly he needs it shipped overnight. He asked me to check what time he will receive it tomorrow and am I guaranteeing it will be there on time. I explained to him that UPS guarantees the package to be there by a certain time. I was even kind of worried that the package may be lost or late because the customer really seems like he needed it. I placed the order and we shipped out the package.

2 weeks later we received a package back. I opened the package and could not believe my eyes. It was the same package the customer so desperately needed. It came back to us because UPS made 3 delivery attempts and the customer could not sign for the package. I called the customer and he answered the phone. I explained to him that the package returned to us. He stated he still needed it very badly and wants us to ship it overnight again. I didn’t even have a chance to ask him if he rescheduled his test.

Another 2 weeks passes and again we receive a package. I open the package and again it’s the same package that came back to us. The customer could not sign for the package again!! I called him up again he said: “Please ship it again, I’m really sorry I will sign for it. I really need it. Please send it to me.” He paid for overnight shipping again and we shipped it out.

2 weeks later we received the same package. This time I was just shocked. The customer paid money and could not sign for the package or pick it up from the location. I called him again, he answered. This time he said: “Oh… yeah that package. I cannot sign for it so please do not send it to me again.”

I was really expecting him to pay for the shipping again, I was speechless and did not know what to say. It was pretty funny, every time I saw this package I thought: “Here we go again.”