We rarely have customers call and complain about any complications associated with a product. This situation was out of the ordinary; customer was extremely upset and could not stop screaming:

-         I used your detox shampoo, and went for my test! I don’t know yet if I passed or failed, but the problem I have now is – my hair is falling out! I used the shampoo, as instructed, and now strands of my hair are just falling out! It’s unbelievable! That shampoo was supposed to help me, not ruin my hair!

-         Did you anything else with the shampoo? Any other product?

-         Yes, I used a couple of things, but what does that have to do with it?

-         What else did you use?

-         I bleached my hair with peroxide couple days before the test, and on the test day, and I used distilled vinegar and then your shampoo. Those are confirmed methods; a lot of people did that before.

-         Did any of those people have any difficulties with hair afterwards?

-         Well, I don’t know them personally, and I don’t know if they used your shampoo or not.

-         We had never had any complaints with any of our shampoos. These products are specifically designed to conceal toxins in the hair without damaging it. On the other hand, peroxide destroys your hair structure and irritates your scalp. You bleached your hair twice within three days; it can be the cause of hair breakage or hair loss.

-         Well, I bleached my hair before, in the salon, and never had any problems with that.

-         Dying it in the salon and bleaching it with pure peroxide is two different things. The shampoo cannot damage your hair unless you keep in for two long.

-         No, no, I followed all the instructions and kept it as long as it said on the bottle. Well… I guess it was the bleach… Let me call my hairdresser to see about that. Thanks a lot!

Don’t overdo it – making hair clean of toxins is one thing, ruining hair for nothing – another.